FAQs - Admin
- How do I reset a customer’s password?
- How do I reset my password?
- I need a new option in a drop down list – How do I add it?
How do I reset a customer’s password?
After finding a customer in TBS and loading the Customer Information screen, select the Customer Links & Actions link located in the upper right corner of the screen.
Select Set Customer Password
Enter the new password
Reenter the new password
To require the customer to change their password at next logon, check the Force Password Change checkbox.
Under Utilities on the menu bar located in the upper left corner of the Telecom BackOffice Solution page
Select Change Password
Enter the new password
Reenter the new password
This will take effect at the next logon attempt.
I need a new option in a drop down list – How do I add it?
TBS allows several dropdown lists in the system to be filled with options by Admin users. These lists can be maintained by using the Drop Down Lists maintenance tool from the Utilities-System Administration menu.
For each dropdown list in the system, the List tab will display the Screen Name on which the dropdown list is displayed, the List Name or title, and each List Item that appears in the dropdown list along with their List Order or order of appearance. Clicking the Select link next to the dropdown option opens the Details tab for that option. From the Details tab List Items may be added, edited or deleted.
When adding or editing a List Item, keep in mind that it is the List Item which will be displayed on the screen while it is the List Value which will be saved to the database. For example, the Cycle dropdown on the BillOptions screen might have a List Item of “1st of the Month” and a List Value of “01”. In this case, the Cycle dropdown list will display “1st of the Month”, but “01” will be saved in the database.
Description is optional but recommended for Admin user reference. It does not display in TBS.