How do stop an account from billing?
Option 1:Set the Disconnect Date - The best way to stop a customer from billing is to make sure the customer and all products on the account are disconnected (have a disconnect date).
On the Customer Information screen and for each product (FixedCharges, Local, Long Distance, Internet, Cable, Internet, Dedicated, Wireless, Details) on the account, be sure to Edit the record and set the Disconnect Date and Status = "Disconnect" using the Action drop down. You must also make sure to set the Disconnect Date on any Product Charges, for example Local Usocs,Internet Charges, Cable Charges, Integrated Product Details.
If Status Actions are setup to flow from the Customer to the products, the Disconnect Date and Status will automatically be flow down to each active charge or product. An alert message will inform you of any issues with this process.
Option 2: Move to a non-billing cycle - An account will only be picked up for billing if they are setup on an active billing cycle. Most clients have a "D - Do Not Bill" or "NB - No Bill" cycle that can be used as a holding tank for accounts that do not need to generate any billing information.