Metrics Tab
All data changes in the system are saved and tracked. TBS supports a variety of ways to view how changes to an account take place. Customers, Orders ,Trouble Tickets and Products have individual Metrics tabs to show the history of changes within that Module.
1 - Status Changes - Module level status changes
2 - Field Level Changes - All field level changes that have occurred on the entire account
3 - User Access Trail - shows a trail of all users who have accessed the main modules for the account (Customers, Orders, Trouble Tickets)
4 - Activity Log - Not active yet
Accessing the Metrics Tab
Customer View
Select the Metrics Tab - shows all changes across all modules and products.
Orders View
Select the Metrics Tab - shows changes corresponding to the order selected only.
Trouble Ticket
Select the View Metrics link located in the upper left corner of the Trouble Ticket screen - shows changes corresponding to the trouble ticket selected only.
Traditional Products
On any product screen, click Metrics from the Product Links menu - shows changes corresponding to the product selected only.
Integrated Products
Select the Metrics Tab after selecting a Product - shows changes corresponding to the product selected only.