Metrics Tab

All data changes in the system are saved and tracked. TBS supports a variety of ways to view how changes to an account take place. Customers, Orders ,Trouble Tickets and Products have individual Metrics tabs to show the history of changes within that Module.

1 - Status Changes - Module level status changes

2 - Field Level Changes - All field level changes that have occurred on the entire account

3 - User Access Trail - shows a trail of all users who have accessed the main modules for the account (Customers, Orders, Trouble Tickets)

4 - Activity Log - Not active yet

Accessing the Metrics Tab

Customer View

Select the Metrics Tab - shows all changes across all modules and products.

Orders View

Select the Metrics Tab - shows changes corresponding to the order selected only.

Trouble Ticket

Select the View Metrics link located in the upper left corner of the Trouble Ticket screen - shows changes corresponding to the trouble ticket selected only.

Traditional Products

On any product screen, click Metrics from the Product Links menu - shows changes corresponding to the product selected only.

Integrated Products

Select the Metrics Tab after selecting a Product - shows changes corresponding to the product selected only.