Voice Services - Traditional Products
The Voice Services tab is a combination tab that will provide access to Local and Long Distance lines. If a product has both Local and Long Distance, each portion of that line can be accessed via the "View" links within the grid in the corresponding "Local Info" or "LD Info" columns as seen below. A product may only have one portion of the line setup (i.e., Local only or LD only). In this case, the column would read "N/A" in the product column not used (also seen below).
Note: Depending upon system settings, "Add" buttons for LD or Local may not be available on this tab and new products must be added through the Orders module.
Note: For clients that only sell Long Distance or only sell Local, the Voice Services tab will not be used and there will be an individual product tab for either Local or Long Distance. The details of the products remain the same.
Voice Services Grid Column Details:
| Field | Description |
| WTN: | Working Telephone Number |
| BTN: | Billing Telephone Number |
| Location: | Location code corresponding to the product. Both Local / LD portions must be tied to the same location code. |
| Local Info link: | Link to Local Service details screen |
| Status | Local line status |
| CircuitID | Information field that may contain a circuitID |
| ActiveDate | Local line Active Date |
| DiscoDate | Local line Disconnect Date |
| State | State for the local line according to an npanxx lookup |
| RBOC | Regional Bell Operating Company indicator |
| LD Info link | Link to LD Service details screen |
| Status | LD line status |
| Action | LD Provisioning Action (used with long distance provisioning) |
| Plan | LD rate plan name |
| Codes | Account Codes indicator |
| Inter Rate | Inter state per min rate |
| Intra Rate | Intra state per min rate |
| Carrier | LD Carrier name |
| CIC | LD Carrier Identification Code |
| PICC | Primary InterChange Charge fee amount |
| Last Inter Call Date | Date of last received IntERstate call on the LD line |
| Last Intra Call Date | Date of last received IntRAstate call on the LD line |
| RBOC | Regional Bell Operating Company indicator |
| Hunt Seq | Hunt Sequence for Local Lines |