FAQs - General
- What does LSO stand for?
- How do I post a message on a specific TBS Portal?
- How does proration work in TBS?
- What types of products does TBS Support?
- How can I default certain items when I access a tab or screen in TBS?
- I need a new option in a drop down list – How do I add it?
LSO is found on the Customer Information Screen.
This stands for the Local Service Office or NPANXX where the line is connected to the Local Office.
This LSO may be used to determine jurisdiction and drive taxing for any product it is associated with. Please be sure to review the Taxing in TBS documentation for additional information on how LSO is used in billing.
How do I post a message on a specific TBS Portal?
General messages can be shown on User Portals within the News and Updates section of each portal.
To add a new message, access the News and Updates admin tool from the Utilities - System Administration Menu. Note: Admin users also can use the quick access link available on the Home screen.
Click the Details tab.
Click Add New.
Set the Audience drop down accordingly.
- Everyone = All user types will see the message
- Agent = Only Agents will see the message on the Agent Portal,
- Internal Users = Only TBS system users will see the message,
- Wholesale = Only Wholesale customers will see the message on the Wholesale portal,
- Customers = Only Customers will see the message on the Customer Portal.
Enter a Start Date when the message should start appearing on the portal and Expiration Date when the message should be removed.
Enter the text into the text area.
Note: HTML markup is supported within the text area.
Click Save.
How does proration work in TBS?
If a charge (Local USOCs, Fixed Charges, etc.) is set to prorate, then at billing time, the charge will bill one month in advance, plus the time span between the active date and the billing date.
Example: Customer 1234 bills on the first of each month and the next scheduled run is 7/1.
They have a fixed charge set to prorate with a monthly charge of $10.00 and an active date of 6/21.
This fixed charge will bill $10.00 for 7/1 - 7/31 and will also prorate back to the active date and bill $3.33 (6/21 – 7/1 is 10 days = 1/3 of the month, $10.00 x 1/3 = $3.33)
If a charge is recurring it will only prorate back to the active date once, and it will not prorate for future dates, only backwards.
What types of products does TBS Support?
TBS supports billing and taxing for the following products:
- Long Distance Usage
- Calling Card Usage
- Toll Free Usage
- Dedicated Charges
- Conference Calling Usage
- Internet Charges
- Cable Charges
- Local Usage & Charges
- Wireless Usage & Charges
- VoIP Usage & Charges
- Fixed (General) Charges
Depending on the client setup, access to Products is either via the Traditional Products View or the Integrated Products View.
How can I default certain items when I access a tab or screen in TBS?
Default Settings can be added to TBS with the assistance of PTT.
Defaulting things like Email Billing Settings, Invoice Reports, etc. can be setup and defaulted according to the underlying Group/Base the customer is created on.
I need a new option in a drop down list – How do I add it?
Setup -> System -> Drop Down Lists.
Based on which modules your company has access to, one can click on the list name of their choosing and Add/Alter a drop down option to that drop down list.