General Information
Our core solution is our Telecommunications BackOffice Solution (TBS). This is a comprehensive, web based system which includes the following modules:
- PreciseCRM - Customer Relationship Management - manages customers, trouble tickets, products and services
- PreciseOrders - Order/Workflow Management - ensures business rules and client workflow when administering clients and products
- PreciseBill - Billing and Rating Engine- used in conjunction with the supplemental processing engine to process CDRs, product charges and generate invoices
- PreciseChannelSupport – Sales Channel Support - interface for managing Agents and commissions
- PreciseReports – Reporting Engine - robust reporting engine to slice and dice any data within the system.
This guide is meant to provide users with information on TBS and how best to use the system.
This General Information section provides an overview of the system and guides you through the steps to setup your system's general configuration. If at any point you have questions, please be sure to review How to Use our PTT Support Ticket System to work directly with the Precision Help Desk team.
- Step 1- How to Use the Help System
- Step 2 - Important TBS Concepts
- Step 3 - Review User Access and Permissions & Setup Users
- Step 4 - Learn about Portals and User
Once the above steps have been completed, you will be one step closer to entering new Customers! Next up is to review and setup the inventory of Charges, Rate plans, Free usage plans and Products. Use the outline below to get started learning about setting up Products and Rate plans.